If a picture speaks a thousand words
Monday, October 22nd, 2007Dow Jones now has his own passport - or livestock export certificate as it’s officially called. There’s space for a photo, and he looks extremly handsome.
I noticed my own passport will soon expire, and dashed off to Snappy Snaps for a new mug shot. Despite their best efforts, I look as though I shold be starring in Prison Break.
Too busy fighting with my credit card issuer, Goldfish, to trade - although I rather think I’ve been knocked out of Northern Rock by now, as the radio’s talking about big FTSE falls today.
As for Goldfish, you know that three-figure security code thingee on the back of the card, that you need to quote when you shop online or by phone? Well, the final number on my card has rubbed off!
This meant my ferry booking to Spain got rejected.
While Ella from Brittany Ferries wins a Nicoll Award for Customer Service - a NACS, no less - someone called Charles from Goldfish definitely does not.
Apparently, I still have ‘partial use of my Card’, and that means I am Not A Priority when it comes to replacement. Well, I might not be a priority to them, but I am definitely a priority to me.
During my conversation with Charles, I might have let slip a rude word. Possibly two. Naturally, there was no change of the missing figure being supplied. Not even when I sent an assertive email to Customer Services, requesting that it be texted to me. (Customer services has failed to reply.) Imagine my surprise when I tried later to use my card in Primrose Hill Books. It had been cancelled.
When I called to complain - again - I was told, “Oh yes, I heard about you.” Not a promising start, but by minding my p’s and q’s (and f’s) I have managed to get the card reinstated.
By contrast, when I opened an account with the Sol Bank of Spain, I was given a beach towel and a big bag of lemon drops.
Oh God. Am I turning into a disgruntled ex-pat even before I’ve fled these shores?